Client Engagement - Need Of The Hour

The practice of engaging with potential clients and retaining existing clients to a law firm for legal opinion and services is known as client engagement. The engagement strategies could include a combination of digital marketing, SEO, blogging, and a variety of other tactics. The right engagement strategy is critical in bringing in new clients and, as a result, increasing revenue for any law firm. 

Client engagement, motive, and mindset are extremely important factors when it comes to the success of a young lawyer. Young lawyers have numerous opportunities to showcase their services and those of their firms, and as a result, develop clients. Client engagement in the legal industry is no more a choice, it is a part of a necessity today to run an organization successfully.

The following are Strategies for young lawyers to engage with prospective clients:

New Business Development

Young legal professionals need to recognize the significance of developing a business strategy. Business development for lawyers entails identifying clients and referral sources with whom they want to work and develop strategies to build new relationships with prospective clients. Some of the most widely used tools for business development include –

  • Networking
  • Market Research
  • Targeted Niche Audience
  • Proposal Development
  • Trade and Professional Association Involvement

Efficient Designed Website 

Website is the main engaging tool for every young law professionals in today’s digital era. It must make an excellent first impression and entice potential clients to continue reading and making that initial contact call. An efficient website must include the following features: Personal Approach, Aesthetically Professional, Fast Loading Time, Relevant and Informative, Both User and Mobile Friendly, Interactive with Call-to-action button, Authenticated, and Authoritative. 

Utilize Social Media and Youtube 

Almost every age of professionals today is getting adapted to the use of social media sites for B2B lead generations to generate contacts. This is especially important to engage with clients from the younger generations, who spend a lot of time on social media. According to ABA 2020, 81 per cent of law firms and independent lawyers use at least one social media platform. Another popular format that should not be overlooked is YouTube. It is proven, people process video content much faster than written text, so creating a brief video that gets to the point is much appreciated to reach a broader audience segment.

Enhance Search Engine Optimization

To get the maximum benefit out of a website, young lawyers must make sure to enhance their SEO practices. It is recommended that a website is well-designed and user interfaces friendly. This includes having relevant, high-quality content. By optimizing a website with the key terms that the target audience is looking for, increases visibility in Google search and helps to generate more leads.

Article Blogging 

Contrary to popular belief, writing a large number of articles will not help your SEO. The goal of writing blog content for young lawyers is to have content that is relevant to the questions and problems that people have. Further, to demonstrate their expertise, young legal professionals need to provide correct solutions to the problems raised.

Offer valuable service 

Creating exemplary content and providing great service will help young legal professionals establish themselves as experts in their client’s minds. This will not only attract prospective clients but will also ensure that the existing clients stay with you in the long run. 

Legal Marketing Fundamentals Leads to Success 

Ultimately, young legal professionals must know sticking to fundamentals is the key to successful client engagement. Using a direct response strategy most likely looks forward to a combination of different approaches, as well as direct mail for some areas of law. 

Young law professionals should definitely treat every client as their king. Most importantly it’s every legal professional’s primary responsibility to give justice to every client and implement ethical change in the country.

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Shashikala Gurpur

Guest Author The author is the Director, Symbiosis Law School, Pune & Dean, Faculty of Law, Symbiosis International (Deemed) University

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